Contact Above Lending

Questions about your application, our platform, or our loan matching service? We’re here to help. Response times are typically within 1–2 business days.

How to Reach Us

Phone Support

Monday–Friday, 9AM–6PM Eastern
1-800-555-0199 (placeholder — replace with actual number)

Email Support

For non-urgent inquiries or documentation requests.
[email protected]

Support Hours

Monday–Friday: 9:00 AM – 6:00 PM ET
Saturday–Sunday: Closed

Important: Above Lending is a loan matching platform, not a direct lender. For questions about a specific loan offer you received, active loan repayment, or billing issues, contact the individual lender directly.

Send Us a Message

We typically respond within 1–2 business days.

⚠️ This contact form is for general Above Lending platform inquiries only. For issues with a specific loan, contact your lender directly.

Frequently Asked Support Questions

How do I check the status of my loan application?

Once you submit a rate-check request through Above Lending, our matching system connects you with lender offers within minutes. If you accepted an offer from a specific lender, all follow-up communication happens directly with that lender. Above Lending does not hold application files after the match is made.

Will contacting support affect my credit score?

No. Submitting a support inquiry or contacting us has no effect on your FICO score. Rate-checking through the Above Lending platform uses a soft credit pull only, which is never reported to credit bureaus as a hard inquiry.

I never received my funds — who should I contact?

Above Lending is a matching platform, not a direct lender. If you accepted a loan offer, all funding, disbursement, and account questions should be directed to the lender whose offer you accepted. The lender's contact information is included in your loan agreement documents.

How is my personal data protected?

Above Lending uses 256-bit SSL encryption on all data transmissions. We do not sell your personal information to third-party marketing companies. For a full explanation of how your data is collected and used, see our Privacy Policy.

What to Expect When You Contact Us

Above Lending is a loan matching platform, not a direct lender. When you reach out, our support team can help with general questions about how the matching process works, explain what a soft credit pull means for your FICO score, clarify information displayed on our rate and terms pages, or assist with account and email preferences.

Our team typically responds to email and contact form submissions within one business day. For urgent matters, please include as much detail as possible in your message so we can respond accurately on the first reply. We are unable to access lender systems or check the status of a loan held by a third-party lender — for those matters, contact your lender directly using the information in your loan agreement.

Regulatory and Compliance Inquiries

Above Lending operates in compliance with applicable federal lending advertising regulations, including the Truth in Lending Act (TILA). We do not make deceptive loan claims, guaranteed approval offers, or no-credit-check promises. Representative APR for matched loans ranges from 5.99% to 35.99%, with repayment terms from 61 days to 72 months depending on the lender and state. If you have a compliance question or wish to submit a formal complaint, please use the contact form above or email our compliance team directly at the address listed in our Terms of Service.